📊 Data policy at a glance
The table below summarizes the key points of our Privacy Policy.
| Subject | Our location |
|---|---|
| Data collection | Only necessary data is collected |
| Data Sales | Never — under any circumstances |
| Data Encryption | 256-bit SSL encryption active |
| Retention period | For the duration of active account + 5 years |
| Sharing with Third Parties | Only when legally required |
| Cookie usage | Yes, but manageable |
| Request for Data Deletion | Always allowed |
| Response Time | Within 72 hours |
1 Introduction
Phdraem is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how phdraem collects, uses, stores, and protects your personal information.
This policy applies to the phdraem website (phdraem.biz), mobile app, and all associated services. By using our platform or creating an account, you agree to this Privacy Policy. Please read it carefully before registering.
We believe transparency is the foundation of trust. That's why we're open about how we handle your data. If you have any questions, don't hesitate to reach out to our support team.
This Privacy Policy has been prepared in Bengali with Bangladeshi users in mind. In the event of any ambiguity, the English version shall be considered definitive.
2 Data collection
Phdraem only collects information that is necessary to provide its services. We never request excessive or irrelevant data. Details are provided below.
Information you provide directly
- Registration Information: Full name, date of birth, mobile number, email address, and password.
- Identity Verification (KYC): National ID or passport number, selfie or photo.
- Payment Information: Mobile banking number (Mobile Pay, Nagad, Rocket) or bank account details.
- Contact information: Messages and conversation records you send to our support team.
Automatically collected information
- Device Information: Device type, operating system, browser type and version.
- Log Information: IP address, login time, pages visited, and session duration.
- Transaction Information: Records of deposits, withdrawals, betting history, and balance.
- Location data: Approximate location (IP-based); GPS for mobile users (only if permission is granted).
Phdraem will never ask for your password, OTP, or full card number via phone or message. Any such request is fraudulent.
3 Data Usage
We use your information only for specific, legitimate purposes. Each purpose is clearly outlined below:
- Account Management: To create, verify, and maintain your account.
- Service delivery: To facilitate betting, gaming, lottery, and rewards services.
- Financial transactions: For processing deposits, withdrawals, and bonuses.
- Security: To prevent fraud, money laundering, and account hacking.
- Legal compliance: To meet the requirements of government and regulatory authorities.
- Customer Support: To resolve your questions and complaints.
- Platform improvement: To analyze user experience and improve our services.
- Promotional communications: To keep you informed about offers and bonuses (you can opt out at any time).
Phdraem never sells your information to advertisers or shares it with third parties for marketing purposes without your consent.
4 Data Retention & Security
Phdraem uses industry-leading technology to keep your data secure. Our servers are hosted in protected data centers and undergo regular security audits.
Security measures
- SSL/TLS Encryption: 256-bit SSL encryption is used for all data transfers.
- Password hashing: Your password is never stored in plain text — only in hashed form.
- Two-Factor Authentication: OTP verification is available at login.
- Firewall Protection: Advanced firewalls are in place to block unauthorized access.
- Regular Audits: Third-party security experts conduct regular audits of our systems.
Data Retention Period
We retain your data for as long as your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal and regulatory requirements. After that period, your data is permanently deleted.
No method of transmission over the internet is 100% secure. While we take every measure to protect your data, we cannot guarantee absolute security. Please keep your account password strong and never share it with anyone.
5 Data Sharing
Phdraem never sells your personal information. However, certain data may be shared in the limited circumstances outlined below:
- Payment Processor: Necessary information is shared with mobile banking providers or banks to process transactions.
- Identity Verification Services: With approved verification bodies as part of the KYC process.
- Legal obligation: In compliance with valid orders from courts or government authorities.
- Fraud prevention: To relevant authorities in connection with fraud or criminal activity investigations.
- Business Transfer: In the event of a company merger or acquisition, you will be notified in advance.
Outside of the above, no information is shared without your explicit consent. All our third-party partners operate under a strict confidentiality agreement.
6 Cookie Policy
Phdraem uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. Below is an overview of the types of cookies we use:
| Cookie Type | Purpose | Mandatory? |
|---|---|---|
| Essential cookies | To maintain login sessions and ensure security | Yes |
| Functional cookies | To remember your preferences and settings | No |
| Analytical Cookies | To analyze usage patterns | No |
| Marketing Cookies | To show you relevant offers | No |
You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.
7 Your rights
As a phdraem user, you have the following rights regarding your personal data:
Right to Know
You can request to know what information we hold about you.
Right to rectification
You can request corrections to any inaccurate or outdated information.
Right to Deletion
In certain circumstances, you can request that your information be deleted.
Right to restrict processing
In certain cases, you may request that the processing of your data be restricted.
Right to Data Portability
You may request a copy of your data in a portable format.
Right to object
You can opt out of marketing communications at any time.
To exercise any of the rights above, email us at support@phdraem.biz. We typically respond within 72 hours. Please note that certain data may not be deletable due to legal obligations.
8 Protection of Minors
Phdraem is strictly for users aged 18 and above. We never knowingly collect information from or provide services to anyone under 18.
Age is verified at registration. If we determine that a minor has created an account, it will be immediately closed and all collected data will be deleted.
If you are aware of a minor using phdraem, please notify us at support@phdraem.biz. We will take prompt action.
9 Third-Party Links
The phdraem platform may occasionally contain links to third-party payment gateways or services. These external sites have their own privacy policies, for which phdraem is not responsible.
We strongly recommend reading the privacy policy of any third-party site before submitting your information. phdraem is responsible only for data protection on its own platform.
10 Policy changes
Phdraem may update this Privacy Policy from time to time. For any significant changes, we will take the following steps:
- Notice will be sent to your registered email at least 7 days before any changes take effect.
- A notification banner will be displayed on the platform.
- The "Last Updated" date at the top of this page will be revised accordingly.
- Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.
We recommend visiting this Privacy Policy page regularly to stay informed about the latest updates.
11 Contact
For any questions, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: support@phdraem.biz
- Live Chat: Click the chat button in the bottom-right corner of the platform.
- Response time: Typically within 72 hours.
Our data protection team carefully reviews all privacy-related requests and works to resolve them as promptly as possible. Your trust in phdraem means everything to us.